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Support

Introduction

Secura Hosting Ltd is committed to helping large and small businesses to get the most out of our hosting service. We know you have enough to do in running your business and that your time is better spent on promoting your site, not trouble-shooting it. To support our customers' sites, we have technicians working 24 hours a day, 7 days a week, 365 days a year to maintain the servers that host our clients' critical sites and services, and the network infrastructure that supplies their backend connectivity.

Resources

Before contacting us for support, please take a look at our Network Status page....
Network Status >>

Obtaining Support

SupportPlease Note that the best method of obtaining support should you need it is to use the support form below or simply to e-mail our support team on the address shown on the right.

Our automated Support System will provide you with a unique Ticket ID for each support request and when replying to each support ticket, please ensure that the Ticket ID is on either the subject line of your e-mail. This way new email will automatically be associated with your existing ticket instead of being flagged as a new one.

Get Support

You can create a new support ticket using the form below:
New Support Ticket 

(Items in bold must be supplied)		  
Your Name:
Your Account Number:
Your Passphrase:
Contact Email Address:
Company:
Telephone Number:
Web Address:
Preferred Contact Method:     Email   Phone  
Subject of Your Enquiry:
Message:
 
 

Support

Email
Phone Phone: 0207 183 2540

Managed Services

Managed Security

ISP Services

Additional Products
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Database Servers Firewalls Transit Bandwidth Web Analytics
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High Availability Solutions CleanBandwidth Partial Transit SSL Certificates
Monitoring Virtual Private Networks LAN Extension Circuits  
Rapid Response Support   Colocation  
Small Business Server      

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